Shipping, Return, Refund, and Cancellation Policy for Garry's Royal Satin

Shipping Policy

Orders are processed within 1-2 business days, excluding weekends and holidays. Shipping times vary depending on your location. Once your order is dispatched, you will receive a confirmation email with tracking information.

Please Note:

● Shipping fees are non-refundable.

● Delays caused by carriers or customs are beyond our control.

Return Policy

Returns for Non-Faulty Items
Our policy for non-faulty items allows for returns within 15 days of purchase. To be eligible:

● Items must be unused, in their original condition, and in original packaging.

● The customer is responsible for return shipping costs.

We recommend using a secure delivery method requiring a signature on receipt. Garry's Royal Satin is not responsible for lost or damaged return shipments. Please include the full name on the order and the invoice number in your return package.

Return Address:
Garry's Royal Satin
ATTN: Returns Department
26 Richboynton Rd, Dover, NJ 07801

Once your item is received and inspected, we will notify you via email about the status of your refund or exchange. Refunds will be issued within 7 business days to the original payment method.

Returns for Faulty or Damaged Items
If your product is faulty or damaged in transit, you must report the issue within 24 hours of delivery. To return faulty items:

● Contact us at info@garrysroyalsatin.com for a prepaid return label and instructions.

● Refunds for faulty items will be processed within 5 business days of inspection.

Refund Policy

Approved Refunds
If approved, your refund will be processed and applied to your original payment method within 7 business days. For payments via bank transfer, please provide your account details when initiating the return.

Sale Item Refunds
Refunds for sale items will reflect the purchase price paid at the time of the sale.

Late or Missing Refunds
If you haven’t received your refund within 7 business days of approval, please email us at info@garrysroyalsatin.com for assistance.

Exchange Policy

Exchanges are only available for defective or damaged items. To request an exchange for the same item, email us at info@garrysroyalsatin.com.

Order Cancellation Policy

Orders can be canceled free of charge as long as they have not been shipped.

● Check the status of your order via your confirmation email.

● If a tracking number has been assigned, cancellation is not possible. However, the product can be returned following the return procedure for non-faulty items.

To cancel an order, email us at info@garrysroyalsatin.com. If your order has been dispatched, you will be responsible for return shipping costs.